e77 Casino Privacy Policy

1. Who We Are

This Privacy Policy applies to e77 Casino ("e77", "we", "us", "our"), the online gaming platform available at e77.casino. e77 is the data controller responsible for the personal information collected through this website and the e77 mobile app.

We understand that privacy matters deeply to our players in Bangladesh. When you register on e77, deposit funds, or play any of our games, you are trusting us with your personal information. We take that trust seriously and this policy explains exactly how we honour it.

If you have any questions about how e77 handles your data, you can reach us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2. Data We Collect

e77 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment providers during transaction processing.

2.1 Information You Provide

When you register and use your e77 account, you provide us with the following types of personal data:

• Full name and date of birth (required for age verification)
• Email address and mobile phone number
• Residential address in Bangladesh
• National ID number or passport number (for KYC verification)
• bKash, Nagad, or Rocket account number used for deposits and withdrawals
• Any information submitted when contacting e77 support

2.2 Information Generated Automatically

When you access e77, certain technical data is collected automatically by our systems:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on e77 and time spent on each page
• Game session data including bets placed, game outcomes, and session duration
• Login timestamps and account activity logs

2.3 Data from Payment Providers

When you make a deposit or withdrawal via bKash, Nagad, or Rocket, e77 receives a transaction confirmation from the payment provider. This includes the transaction reference number, amount, and the mobile number associated with the payment. e77 does not store your full mobile banking PIN or password at any point.

2.4 Data Summary Table

3. How We Use Your Data

e77 uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is a clear breakdown of how your data is used on e77:

• Account Management: To create, maintain, and secure your e77 account, including processing logins and account updates.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity Verification: To verify your age and identity in compliance with responsible gaming obligations and to prevent underage gambling.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Platform Improvement: To analyse how players use e77 and improve the platform's performance, game selection, and user experience.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

4. Legal Basis for Processing

e77 processes your personal data on the following legal grounds:

• Contract Performance: Processing your data is necessary to provide the e77 service you have signed up for, including account management and payment processing.
• Legal Obligation: Certain data processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate Interests: e77 processes some data based on legitimate business interests, such as fraud prevention, platform security, and improving the service — provided these interests do not override your privacy rights.
• Consent: Where e77 relies on your consent to process data — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

e77 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely.

5.1 Payment Providers

To process your deposits and withdrawals, e77 shares necessary transaction data with bKash, Nagad, and Rocket. These providers receive only the information required to complete the transaction and are bound by their own privacy and security obligations.

5.2 Identity Verification Services

e77 may use third-party KYC (Know Your Customer) service providers to verify your identity documents. These providers process your verification data solely for the purpose of confirming your identity and are prohibited from using it for any other purpose.

5.3 Legal and Regulatory Authorities

e77 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by law, court order, or in response to a lawful request. e77 will notify you of such disclosures where legally permitted to do so.

5.4 Business Transfers

In the event that e77 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

6. Cookies and Tracking

e77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit e77.

6.1 Types of Cookies Used

• Essential Cookies: Required for the e77 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your e77 experience.
• Analytics Cookies: Help e77 understand how players navigate the platform so we can improve performance and usability. Data collected is aggregated and anonymised.

6.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the e77 platform, including your ability to stay logged in during a session.

7. Data Retention

e77 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal data governance policies.

• Active Accounts: Personal data is retained for the full duration of your e77 account.
• Closed Accounts: Following account closure, e77 retains core account and transaction data for a minimum of five years to comply with anti-money laundering and financial record-keeping obligations.
• Support Records: Customer support communications are retained for two years from the date of the last interaction.
• Marketing Data: If you have opted in to marketing communications, your contact details for this purpose are retained until you opt out.

Once the applicable retention period expires, e77 securely deletes or anonymises your personal data so that it can no longer be linked back to you.

8. Your Privacy Rights

As an e77 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request". We will respond within 30 days.

9. Security Measures

e77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• SSL Encryption: All data transmitted between your device and e77 is encrypted using 256-bit SSL/TLS technology.
• Secure Data Storage: Personal data is stored on secured servers with access restricted to authorised e77 personnel only.
• Access Controls: Internal access to player data is governed by strict role-based access controls. Staff can only access the data necessary for their specific role.
• Two-Factor Authentication: e77 supports two-factor authentication (2FA) for player accounts to add an extra layer of login security.
• Regular Security Audits: e77 conducts regular security reviews and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Incident Response: e77 maintains a documented data breach response plan. In the event of a breach affecting your data, you will be notified promptly with details of what happened and what steps are being taken.

10. Children's Privacy

e77 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If e77 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any deposits made will be returned to the originating payment method. If you believe a minor has registered on e77, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

e77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, e77 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of e77 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way e77 handles your personal data, please get in touch with our support team. We are committed to resolving all privacy-related matters promptly and transparently.

• Email: [email protected]
• Live Chat: Available 24/7 through your e77 account dashboard
• Subject Line: Use "Privacy Request" for all data-related enquiries to ensure fast routing to the right team

For questions about our Terms and Conditions, visit /terms-conditions. For responsible gaming support, visit /responsible-gaming. For general questions, our FAQ is available at /faq.